shipping & returns
SHIPPING
printed and shipped from the us. we ship internationally too — those rates are calculated at checkout.
production — 2–5 business days
transit — 3–5 business days
total — 5–10 business days, usually
standard — $8
over $70 — free
express — $15
international — calculated at checkout
express buys you faster transit, not faster production. it's still 2–5 days on the press first.
tracking is emailed when it ships. check spam.
RETURNS
everything is printed for you after you order, and nothing is held in stock. so we don't take returns for change of mind, wrong size picked, or fit.
check the sizing chart before you order. it's flat measurements in inches, not a guess from a letter.
if we got it wrong, we fix it, and it costs you nothing.
IF SOMETHING'S WRONG
misprints, the wrong graphic, the wrong size sent, damage in transit, a fault in the garment itself — photograph it and email support@chronicaly.online within 30 days of delivery. include your order number and a photo of the shipping label.
we reply within two business days. we'll reprint it or refund it, your choice, and you usually won't need to send anything back. we don't argue about this.
WHAT WE CAN'T TAKE BACK
anything you've written on. that's the point of the tag, and it makes the piece yours in a way we can't undo.
anything worn, washed, or altered.
discharged items. they're gone.
CANCELLING
before it enters production we'll refund it in full. production usually starts within 24 hours, so email fast.
LOST PACKAGES
if tracking stalls for 10 business days, or says delivered and it isn't, tell us within 30 days of the last update. we'll chase the carrier and reship or refund if it's confirmed lost.
we can't cover packages sent to an address that was typed wrong at checkout. check it before you pay.