RETURN AND REFUND POLICY
Last updated: August 12, 2026
Every item we sell is made to order. Nothing is printed until you buy it,
and nothing is held in stock. Because of this, we do not accept returns or
exchanges for change of mind, incorrect size selection, or fit.
Please check the sizing chart before ordering. Measurements for every
garment are listed at chronicaly.online/pages/sizing.
WHAT WE DO REPLACE
We will replace or refund any item that arrives:
- misprinted, with the wrong graphic, or with print defects
- damaged in transit
- in the wrong size or style compared to what you ordered
- with a manufacturing fault in the garment itself
You have 30 days from the delivery date to report any of the above.
HOW TO MAKE A CLAIM
Email support@chronicaly.online with:
1. your order number
2. clear photos of the item showing the problem
3. a photo of the shipping label or packing slip
We will respond within 2 business days. If the claim is approved we will
reprint and reship the item at no cost to you, or issue a full refund
including original shipping, whichever you prefer. In most cases you will
not need to send the item back.
ORDER CANCELLATIONS
Orders can be cancelled for a full refund any time before they enter
production. Production typically begins within 24 hours of ordering, so
email support@chronicaly.online as soon as possible. Once an item is in
production it cannot be cancelled, because it has already been printed
for you specifically.
ITEMS WE CANNOT ACCEPT
- items that have been worn, washed, or altered
- items where the patient tag or any part of the garment has been
written on, marked, or filled in
- items reported more than 30 days after delivery
- items damaged by misuse or by washing contrary to the care
instructions on the label
LOST OR UNDELIVERED PACKAGES
If tracking shows no movement for 10 business days, or shows delivered
but you did not receive the package, contact us within 30 days of the
last tracking update. We will investigate with the carrier and, where the
package is confirmed lost, reship or refund at our expense.
We are not able to refund or reship packages that were delivered to an
incorrect address supplied at checkout. Please double-check your address
before ordering.
DESIGN AVAILABILITY
Designs are available for a limited window and are retired permanently on
expiry. Once a design is retired it does not come back, and we cannot
replace a retired design with the same design after our remaining
production window closes. Where a retired item qualifies for replacement
under this policy, we will offer a refund instead.
REFUND TIMING
Approved refunds are issued to the original payment method. Depending on
your bank or card issuer, funds typically appear within 5 to 10 business
days of us processing the refund.
YOUR STATUTORY RIGHTS
Nothing in this policy limits any rights you have under applicable
consumer protection law.
QUESTIONS
support@chronicaly.online
